Returns & Exchange Policy | Tampons For A Better Period – MySanity

Returns & Exchange Policy

At Sanity, we want you to be thrilled with your purchase. If, however, you've had a change of heart, here's our straightforward returns and exchange policy.

Accepted within 7 days:
You have a 7-day window to return or exchange items from the date of delivery for all active wear.

Sorry, no returns or exchanges for Active/Period Underwear & Tampons:
For hygiene reasons, underwear & menstrual products are non-returnable and non-exchangeable. We appreciate your understanding, as we prioritize the health and comfort of our customers.

Refund/Exchange Process:
Once we receive your returned item and verify its condition, we'll initiate the refund or exchange process. Refunds will be processed using the original payment method.

How to Initiate a Return or Exchange:
If you find yourself in the rare situation of needing to make a return or exchange, simply reach out to our customer service team at support@mysanity.com within the 7-day window. They'll guide you through the process and ensure a seamless experience.

Conditions for Returns & Exchange:
To be eligible for a return or exchange, the item must be unused in its original packaging and in the same condition as you received it. Please include the original receipt or proof of purchase.

Questions or Concerns?
We're here to help! If you have any questions or concerns about our Returns & Exchange Policy, feel free to reach out to our customer service team at support@mysanity.com

Thank you for choosing Sanity. We appreciate your trust in our products!

To know more read our Terms & Conditions.

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